In most troubleshooting cases, you'll want to clear your entire cache - to do this, select the beginning of time. Please check out how to clear your cache for: How you clear your cache depends on your browser type and version. In addition, some sites can seem slower because they need to reload content (such as images). Some sites' settings can be deleted, such as if you were signed in, you will need to sign in again. Please note that after you clear your cache, This doesn't delete any important data, so don't worry.At times, you may need to reset your browser (one of the most common suggestions for troubleshooting, as well as one of the most common fixes for issues that may occur).

The very first thing you'll need to do is find where the cache settings are in your browser. With the cache, we'll just want to clear the data so recent changes we've made appear right away. Finding and Clearing the Cache in Your Browser Instead of having to waste ink by printing something off each time and then throw it in the bin, you can file your documents and access them later on. It stores information for the next time you access the same resource so it's fast. That's pretty much what your browser is doing when it caches something. The word caching is described as 'storing away in hiding or for future use'. We may push an update to our users but changes aren't reflected right away due to us and the browser having cached it. Here at HelpDocs we cache your knowledge base, our admin app, and our homepage to ensure our customers and your customers get a speedy service without affecting performance.Īs useful as caching is sometimes it can get in the way.

Finding and Clearing the Cache in Your Browser.

How do I publish an article that's not available in the default language? I'm getting 'Your connection is not private' on my custom domain One of my headings isn't showing in the table of contents My Article Has a Blank Space to the Left. Will translated articles be deleted if I remove that language? Help! No articles are appearing on my knowledge base I’m seeing a blank screen when I load my knowledge base Who counts towards the user limit on plans?Ĭan I have a single article appear in multiple categories? Hiding Articles from Public Search EnginesĬreating Draft Versions of Published Articles with Working CopyĬan I use multiple HelpDocs accounts together?Ĭan I migrate or import my data from another service? Moving an Article to a Different Category

Article Backups, Revisions, and Versioning

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